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FAQ

Answers to the questions we hear most

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General

What exactly is FactuurPro?

FactuurPro is online invoicing software for freelancers and small businesses. You use it to create invoices and quotes, send automatic reminders, record payments and keep track of revenue and VAT. It is not a full accounting package; it focuses on the part you need every day.

Who is FactuurPro for?

For entrepreneurs in the Netherlands who do their own invoicing: freelancers, small agencies and businesses with a small team. The Business plan supports multiple team members and multiple companies under one account.

Does FactuurPro work with my accountant?

Yes. You export invoices, payments and customers as CSV or a PDF bundle per period. Your accountant can import these into virtually any accounting package.

Invoicing and VAT

Which VAT rates are supported?

The Dutch rates of 21%, 9% and 0%, plus reverse-charged and exempt (for example under the small business scheme). You choose the rate per invoice line; the VAT breakdown on the invoice is built automatically.

Does the invoice numbering meet Dutch tax requirements?

Yes. Invoice numbers are sequential and unique, and a finalised invoice can no longer be edited or deleted. Corrections are made with a credit note, so your records stay consistent.

How do I correct an invoice I already sent?

Create a credit note from the invoice for the full or a partial amount and send a new invoice if needed. That keeps the numbering intact and the correction traceable.

Security and privacy

Where is my data stored?

With hosting providers in the European Union. Connections are encrypted and sensitive data is stored encrypted. Our privacy policy explains exactly which data we process and why.

Can I take my data with me if I leave?

Yes. You can export all your invoices, quotes, customers and payments at any time. You can delete your account yourself from the settings.

Subscription

How do I cancel my subscription?

Via Settings → Subscription, with one click. Your subscription runs until the end of the paid period and then falls back to the free plan. Your data is kept.

How do I pay for a subscription?

Paid plans are billed monthly or yearly through a secure payment provider. You automatically receive an invoice in your account for every payment.

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